Refund policy

You can return most items within 7 days of delivery. To start a return, message us on WhatsApp at +971 56 661 3140 or email hyperpricer@gmail.com with your order number.

To be eligible, the item must be unused, in its original packaging, and with all accessories. Please keep your order confirmation.

Items that can't be returned: personal care and beauty items that have been opened or used (for hygiene reasons), and items damaged through misuse.

Damaged or wrong item: please check your order when it arrives. If it is damaged, faulty or not what you ordered, contact us within 48 hours with a photo and we will arrange a replacement or refund at no cost to you.

Refunds: once we receive and check your return, we will tell you whether it is approved. Approved refunds are sent within 7 business days by bank transfer for cash-on-delivery orders, or to your original payment method for card orders. Delivery fees are not refundable unless the item was damaged, faulty or wrong.

Cancellations: you can cancel an order free of charge any time before it is shipped.